Overview

At Oakmont Flooring Development LLC, we are committed to delivering high-quality flooring services. Our refund policy is designed to ensure customer satisfaction while maintaining fair and reasonable business practices.

Scope of Services

This policy covers the following services:

Hardwood flooring installation and maintenance
Stairs and handrail installation and repair
Sanding and refinishing services

Refund Eligibility

Cancellation Prior to Service Commencement:

Full refunds are available for services canceled at least 30 days prior to the scheduled start date.

A 30% cancellation fee will apply for cancellations made less than 30 days before the scheduled start date.

Quality Concerns:

If you are dissatisfied with the quality of work, please report the issue within [X days] of service completion.

We will first attempt to rectify the issue through repair or rework at no additional cost.
If we are unable to resolve the issue, a partial or full refund may be offered at our discretion, depending on the extent of the work that needs to be redone.

Non-Refundable Services:

Certain services may be non-refundable due to their custom nature. This includes custom materials ordered or special labor undertaken at the client’s request.
Delayed Services:

In the event of a delay from our end, we will communicate proactively. If the delay is significant, clients may be eligible for a discount or partial refund, at our discretion.

Process for Requesting a Refund

To request a refund, clients should contact Oakmont Flooring Development LLC at nathanatl2@gmail.com.

Provide a detailed explanation of the issue, including any relevant photographs or documentation.

Our team will review the request and respond within 7 business days.

General Terms

Refunds will be processed to the original method of payment.

We reserve the right to modify this policy at any time, without prior notice